Frequently Asked Questions

We moved to a new website, which means a better experience for you. It also means you’ll need to activate your new Saje Natural Wellness account, as your old account won’t work on our new site.

From email just click the 'Activate my account' button to set your new password.

From the Log in page select 'Create Account' and use the same email address to re-register.

If you require any additional assistance please contact our Customer Experience team and they would be happy to help. You can reach them by phone at 1 (877) ASK-SAJE (1-877-275-7253) or Contact Us

Absolutely! When you register for an account on saje.ca, please be sure to use the same email address and phone number that you provided us in-store to collect Healthy Rewards points. Click here to create your online account

Yes, please register for an online account at saje.com. Click here to create your online account. Please be sure to use the same email address and phone number that you provided us in-store, and your online account will be merged with your existing in-store account.

Learning your points balance is as easy as contacting our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or  Contact Us. Our store teams are also able to support you by checking your Healthy Rewards points balance. Currently, your Healthy Rewards points balance is not available online. 

If you have a promotion code, you’re welcome to apply this to your online order. To use an active Promotion Code, add items to your online shopping cart, then proceed to Checkout. Under “Discount Code”, enter your code, then click “Apply”. Promotion Codes are case sensitive. Be sure you enter the code exactly as it appears. 

Note: Promotion codes only apply to regular full-priced items. They will not discount limited-edition collaborations, gift cards or sale items, and cannot be combined with other codes or offers. 

Once an order is placed, it is on its way right away! Unfortunately, changes to orders are not possible after they’ve been placed. If you would like to return or exchange any part of your order, please contact our Customer Experience team and they would be happy to help. You can reach them by phone at 1 (877) ASK-SAJE (1-877-275-7253) or Contact Us

We currently accept Visa and MasterCard credit/debit cards, American Express, Diners Club, Discover credit cards, Apple Pay, Google Pay, Shop Pay, Buy Now Pay Later; Klarna (Canada Only)

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments available in Canada only for orders $35+. You will be charged for your first of four payments when your order is shipped, and your credit or debit card will be automatically charged every two weeks. For more information, visit Klarna’s website here.  

Please note you cannot purchase Gift cards or e-gift cards using Klarna.  

In store returns of a purchase made via Klarna will be refunded to gift card only. Your Klarna account will not be adjusted. 

Online returns of a purchase made via Klarna will be eligible for a full refund to your Klarna account and the amount and length of your payment plan will be adjusted accordingly.   

All payment forms are subject to verification and review by Saje. Saje reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized / illegal activity.

For North American customers, orders shipping in Canada will be charge in Canadian dollars. Orders shipping in the USA will be charged in US dollars. 

For International customers, payment is collected in the currency selected when you begin your transaction. This is calculated on a US dollar base amount. For the purposes of international shipping paperwork, the base amount declared on the commercial invoice will be indicated in US Dollars. 

We charge taxes according to Federal, Provincial/State and Local government guidelines, based on the shipping address you provide when you place an online order.

Eco-fees, or environmental handling fees, are used to finance the recovery and recycling of regulated products at the end of their life cycle.The fee is only applicable in the province of British Columbia, Canada on diffuser purchases, and you will see a $0.95 charge at checkout.

You can purchase a Saje gift card at any Saje store location or online here.

You can redeem a physical gift card at any Saje store location or online. To redeem in store, simply present your gift card to a Saje team member when paying for your Saje products. To redeem online, add your Saje products to your shopping bag and on the billing page, please enter your gift card number and pin as a payment method.

E-gift cards will be delivered to recipients by email. E-gift cards can be redeemed at any Saje store location or online. To redeem in store, simply show your e-gift card email to a Saje team member. To redeem online, add your Saje products to your shopping bag and on the billing page, enter your e-gift card number and pin as a payment method. 

Please visit our gift card page and you can check your balance under the “Check Balance” section. Enter your gift card number and your gift card balance will be revealed. 

Sorry, currently we do not offer reloads onto existing gift cards. Our Customer Experience team would be happy to help you set up a new gift card at 1 (877) ASK-SAJE (1-877-275-7253) or Contact Us. 

Yes you can, if you would like to purchase a gift card in a custom denomination, please call our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or Contact Us. 

Sales tax will not be applied to the purchase of a gift card. If other merchandise is included in your order, tax will apply only to those items.

Sorry, gift cards cannot be refunded or exchanged for cash unless required under applicable law.

To transfer the balance of multiple gift card values onto one card, please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or Contact Us and they would be happy to assist you with this request.

Please note we are unable to split an existing gift card’s value into multiple cards.

Sorry, we cannot transfer a physical gift card balance onto an e-gift card at this time. Please note all physical and e-gift card values can be redeemed in-store and online, no matter the format.

Sorry, only one gift card can be used per online transaction at this time, but multiple can be used in-store. If you have more than one gift card and would like to use them on an order, please contact Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or Contact Us to help you with this request.

Sorry, all gift cards are not replaceable if lost, stolen, or damaged. Please note that we are unable to reissue gift cards or e-gift cards that have been lost or stolen.

E-gift cards can sometimes end up in your email’s junk/spam folder. Please be sure to check all folders in your email account. If you’re still having trouble locating the card, please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or Contact Us.

Sorry, all gift cards are not replaceable if lost, stolen, or damaged. Please note that we are unable to reissue gift cards or e-gift cards that have been lost or stolen.

We're sorry that you forgot to apply your Gift Card to your recent order. Although we are unable to apply this retroactively to your order, we welcome you to hold onto your card for a future purchase with us. Please note that your gift card does not expire, and can be used in-store or online.

If your purchase was made in-store, a refund can be issued in the form of store credit via an e-gift card. Simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or Contact Us.

If your purchase was made online, we can offer a refund onto your original method of payment or store credit via an e-gift card. Please know that our e-gift cards can be used both online and in store. Simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or  Contact Us.

For International orders outside of Canada or USA we do not accept returns or exchanges.  

Yes, you can visit one of our Saje stores and receive a refund to your original method of payment or store credit via a physical gift card. Please bring your order confirmation email as a form of receipt.

Yes, please bring the product and the receipt to your local Saje store for an exchange. If you do not live near a Saje store, simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or Contact us, and they will provide you with a prepaid shipping label for your free return. Once the product has been received at our warehouse, we will issue you store credit onto an e-gift card.

Please contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or  Contact Us for assistance with missing or damaged items.

Absolutely not; we never have – and never will – test any Saje products on animals.

Most of our products are vegan, excluding those containing beeswax and our dryer balls, which are made from 100% natural wool. Examples of products that contain beeswax include our lip balm products and our skincare balms. As a reminder, the full list of our ingredients can be found on the product’s information page, and they are always printed right on the label. We never include hidden or unlisted ingredients!

If you received a broken mister, it may be due to colder climates and seasonal effects. The purified water content in our mists is freezing and expanding in the bottle, which is causing it to arrive shattered. In the event this happens, please contact our Customer Experience team who will be happy to support you by phone at 1 (877) ASK-SAJE (1-877-275-7253) or Contact Us.

To keep your little one’s health and safety top of mind, for newborn to 24 months we recommend that you always check with your paediatrician before introducing a new product to your baby’s routine. For more information, check out our blog article: Usage and Safety of Essential Oils with Babies and Children.

Our home care products have no specified age range, however, our suggestion is to spray products well away from your infant and child. You may also wish to use these products while your baby is in another room. We recommend that you do not use these air sprays or home cleaning sprays on any articles, toys etc. that may be placed in the infant’s mouth.

Generally, our natural health products are made for adult use only. Unless a natural health product is specifically made for infants and children, we generally do not recommend using for them. Our best suggestion is always to speak with your trusted healthcare practitioner prior to introducing any essential oil-based products to your infants and children.

Ultrasonic diffusers are effective for enhancing the air of an environment like a bedroom, playroom, or daycare facility. We recommend these best practices that are in accordance with aromatherapy safety expert Robert Tisserand: 

- Less = More: use fewer drops of essential oils in ultrasonic diffusers when diffusing around infants and children - Intermittent Setting: if you are diffusing essential oils, use an intermittent setting instead of a constant run. The majority of our diffusers offer an intermittent setting that run for 30 seconds on and 30 seconds off - Diffusion Time: diffuse essential oils for 30-60 minutes on, then 30-60 minutes off, or consider reducing the overall amount of time you are diffusing in a certain area or room - Air Flow: whenever you are using or diffusing essential oils, offer fresh air with an open window or door 

Please refer to our blog article Usage and Safety of Essential Oils with Babies and Children for the latest recommendation and suggestions we have for diffusing around children. Our best suggestion is always to speak with your trusted healthcare practitioner prior to introducing any essential oil-based products to your infants and children.

If you have concerns after having used remedies during pregnancy, please speak with your trusted healthcare practitioner. 

We know that pregnancy is a delicate life stage for you and for your child, which is why we always err on the side of caution and recommend against using our remedies during your pregnancy. Our remedies are licensed by Health Canada, which requires all products intended for use during pregnancy to be supported by studies or references definitively showing that all ingredients are safe for expectant mothers and their unborn babies. 

If you have concerns after having used remedies during pregnancy, please speak with your doctor. 

Based on the information available at the time of licensing our remedies, and based on usage restrictions required by Health Canada, we do not recommend using our remedies during pregnancy. For all essential oils used in our remedies, there are no known records of complications during pregnancy for mothers or babies, but we do believe it best to be as safe as possible. 

You may also reference our blog article Guidelines and Product Recommendations for New and Expectant Mothers (update blog link) for more information. 

Our best suggestion is always to speak with your trusted healthcare practitioner prior to introducing any essential oil-based products during your pregnancy. You may also reference our blog article Guidelines and Product Recommendations for New and Expectant Mothers (update blog link) for more information. 

Additionally, we suggest using fewer drops in the diffuser when pregnant (1-5 drops, depending on preference and the size of the room it is in). 

Expert’s tip: In alignment with the lower doses for pregnant women commonly recommended in aromatherapy, Tisserand recommends diffusing for 1 hour maximum, every 24 hours. 

Our best suggestion is always to speak with your trusted healthcare practitioner prior to introducing any essential oil-based products during your pregnancy. You may also reference our blog article Guidelines and Product Recommendations for New and Expectant Mothers (update blog link) for more information. 

It is our strongest recommendation to speak directly to your trusted animal practitioner prior to introducing any essential oil-based products for use near or on your pet. 

At Saje, we err on the side of caution, and in knowing that there is a risk in applying essential oils to your pet’s fur or skin, we strongly recommend consulting with your veterinarian or trusted animal practitioner prior to the application of, or exposure to, any of our products. 

Please refer to our blog article Essential Oils and Pets for more information. 

At Saje, we err on the side of caution, and in knowing that there is a risk in applying essential oils to your pet’s fur or skin, we strongly recommend consulting with your veterinarian or trusted animal practitioner prior to the application of, or exposure to, any of our products. 

Please refer to our blog article Essential Oils and Pets for more information. 

We believe that you are the best advocate for your own health and wellness, and this includes the health and wellness of your pets. If you’ve chosen to use essential oils around your pet, we first recommend taking note of your pet’s behaviour, and contacting your trusted animal practitioner if you have any concerns. 

Here are the single notes we recommend starting with, and our suggestions are to seek out diffuser blends that include these single notes, or to diffuse these oils on their own. We recommend 1-5 drops of any of the following essential oils in a well-ventilated space:

• Cedarwood
• Clary Sage
• Eucalyptus (dog-safe, not cat-safe)
• Frankincense
• Geranium
• Lavender (dog-safe, not cat-safe)
• Mandarin & Orange (dog-safe, not cat-safe)
• Palmarosa (dog-safe, not cat-safe)
• Roman Chamomile
• Sandalwood (dog-safe, not cat-safe)
• Vetiver (dog-safe, not cat-safe)

Though this is not an exhaustive list, below are a few of the expert agreed upon essential oils to avoid diffusing in the presence of animals:

• Tea Tree
• Nutmeg
• Pine
• Lemon
• Peppermint
• Sage
• Rosemary
• Wintergreen
• Clove
• Cinnamon

To learn more, please refer to our blog article Essential Oils and Pets for more information. 

Using a diffuser is a great way to freshen the air in your home, and is best done carefully when pets are part of your family. If you choose to use your diffuser in the presence of your pet, we recommend: 

Using only small amounts of your favourite diffuser blend (1-5 drops max), and observing how your pet responds. A common reaction when a pet is not enjoying a particular is aroma is that they will leave the room. 

Try diffusing for short periods of time (30-60 minutes), or consider a diffuser with an intermittent setting (for example, 30 seconds on, 30 seconds off). 

Ensuring the space is well ventilated, which might mean slightly opening a window for fresh air. 

Always keeping a door open so that your pet can enter and exit the room easily. 

Taking note of how your pet responds at all times. If you notice your pet resisting an aroma, discontinue use, move them to a well-ventilated space right away and consider contacting your veterinarian for more information. 

Please refer to our blog article Essential Oils and Pets for more information. 

Many animals have a stronger sense of smell and sensitivity to smell than we do; we do not recommend that you attempt to have your pet smell any essential oil products directly out of the bottles, and that you follow the guidelines above regarding diffusing. 

Please refer to our blog article Essential Oils and Pets for more information. 

We recommend waiting until topical products (like roll-on’s, mists, body oils or lotions, etc) and skincare products have fully absorbed into your skin before handling your pet. 

Please refer to our blog article Essential Oils and Pets for more information. 

We recommend waiting until topical products (like roll-on’s, mists, body oils or lotions, etc) and skincare products have fully absorbed into your skin before handling your pet. 

Please refer to our blog article Essential Oils and Pets for more information. 

We recommend waiting until any airborne products (like air sprays, mists, home cleaning products, etc) have fully dissipated in the air before allowing your pets into the space you’ve used the product. Additionally, always spray products away from the direct vicinity of your pet. 

If your pet sneezes or seems uncomfortable, we recommend removing them from the room before misting. As a precaution, your pet should always be able to freely exit the space. 

Please refer to our blog article Essential Oils and Pets for more information. 

We recommend that you discourage your pet from licking any area of your skin following application of our products. We recommend waiting until topical products (like roll-on’s, mists, body oils or lotions, etc) and skincare products have fully absorbed into your skin before handling your pet. 

Please refer to our blog article Essential Oils and Pets for more information. 

When it comes to your pets, we recommend operating your diffuser with essential oils only when you are at home, so you can monitor your pet’s reaction. We also recommend using an intermittent setting if your diffuser has the capability. Don’t forget that your diffuser can also operate just with water and will still offer many benefits. 

Please refer to our blog article Essential Oils and Pets for more information. 

We recommend placing your ultrasonic diffuser a safe distance away from your aquarium. 

Please refer to our blog article Essential Oils and Pets for more information. 

There is a need for more research on the topic of essential oils used near small pets. To be cautious, we suggest avoiding essential oils and use of diffuser blends in an ultrasonic diffuser placed near small pets. As we mentioned above, when diffusing these small pets in cages do not have the ability to leave the room should they become uncomfortable. 

Please refer to our blog article Essential Oils and Pets (for more information.