Shipping and Returns

Shipping Costs & Delivery Schedules

Holiday Shipping: 
Please allow 1-2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays.

** Aroma (Be) Free, Aroma Omni Diffuser Hand Sanitizer and select Home Cleaning products are only eligible for ground shipping. 

Regular Shipping: 

Please allow 1-2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays and holidays. Packages shipped to Canadian addresses do not require a signature for delivery.

*Note: Aroma (Be) Free, Hand Sanitizer and select Home Cleaning products are only eligible for ground shipping. 

Need it now? Shop e-Gift Cards

*During Checkout you will see the total price, including taxes, shipping and handling charges, in Canadian dollars before you place your order. Your credit card will be charged in Canadian dollars according to the charges displayed during Checkout.

Saje offers free standard shipping on all orders that are $60 and over (excluding taxes). For shipments totaling less than $60, there is a delivery charge of $6.99 for standard shipping. Expedited shipping is $18 for all orders. Please allow 1-2 days for processing. For standard orders, your total order delivery time will take between 1-5 business days, depending on the final delivery destination. Expedited shipping is not available during free shipping events. For expedited shipping, your total order delivery time will be between 1-3 business days (depending on the method of shipment and final delivery destination). Your shipping address must be in Canada.

Please note we cannot guarantee expedited delivery to P.O. Boxes, rural postal codes or Territories.

Order Tracking

Once your order is shipped, you will receive an email notification with a tracking number. You can also view tracking information if you have a saje.com account. Log in to My Account and select Order History & Tracking to find out the status of your order. If your order has not arrived within the estimated delivery schedule above, please contact our Customer Experience team at 1 (877) ASK-SAJE (1-877-275-7253) or email us.

Return Policy

If your purchase was made in store, a refund can be issued in the form of store credit via an e-gift card. Simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or email us.

If your purchase was made online, we can offer a refund onto your original method of payment or store credit via an e-gift card. Please know that our e-gift cards can be used both online and in store. Simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or email us.

Our Diffuser Guarantee

We stand behind the quality of our diffusers and will take back any unit that is no longer functional. Bring it into any location or connect with our Customer Experience team, and we will happily repair or exchange it — it’s our lifetime efficacy guarantee. In order to protect the environment and reduce waste, we do not accept returns on previously used functional units.

Our Formulation Guarantee

Our commitment is to provide the highest quality 100% natural products in the world. If something isn’t working for you, we want to make it right. Formulations that do not take care of your wellness needs can be refunded with the original receipt. Without receipt, we will happily exchange your item for an alternative blend that better supports your wellness or issue a gift card.

Exchanges

Please bring the product and the receipt to your local Saje location for exchange. If you do not live near a Saje store, simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or email us, and we will provide you with a prepaid shipping label for your free return. Once the product has been received at our warehouse, we will issue you store credit onto an e-gift card.

Missing or Damaged Product

Please contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or email us for assistance with missing or damaged items.