Returns
Online Return Policy
If your purchase was made in store, a refund can be issued in the form of store credit via an e-gift card. Simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or email us.
If your purchase was made online, we can offer a refund onto your original method of payment or store credit via an e-gift card. Please know that our e-gift cards can be used both online and in store. Simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or email us.
In-Store Return Policy
For orders placed online, we can provide your refund in the form of a gift card or cash, whichever works best for you.
For recent orders bought in store, we can provide your return to your original payment method. For orders bought in store prior to August 23, 2024, we can provide your refund in the form of a gift card or cash, whichever works best for you.
Our Diffuser Guarantee
We stand behind the quality of our diffusers and will take back any unit that is no longer functional. Bring it into any location or connect with our Customer Experience team, and we will happily repair or exchange it — it’s our lifetime efficacy guarantee. In order to protect the environment and reduce waste, we do not accept returns on previously used functional units.
Our Formulation Guarantee
Our commitment is to provide the highest quality 100% natural products in the world. If something isn’t working for you, we want to make it right. Formulations that do not take care of your wellness needs can be refunded with the original receipt. Without receipt, we will happily exchange your item for an alternative blend that better supports your wellness or issue a gift card.
Exchanges
Please bring the product and the receipt to your local Saje location for exchange. If you do not live near a Saje store, simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or email us, and we will provide you with a prepaid shipping label for your free return. Once the product has been received at our warehouse, we will issue you store credit onto an e-gift card.
Missing or Damaged Product
Please contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or email us for assistance with missing or damaged items.
If your purchase was made in store, a refund can be issued in the form of store credit via an e-gift card. Simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or email us. If your purchase was made online, we can offer a refund onto your original method of payment or store credit via an e-gift card. Please know that our e-gift cards can be used both online and in store. Simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or email us. For orders placed online, we can provide your refund in the form of a gift card or cash, whichever works best for you. We stand behind the quality of our diffusers and will take back any unit that is no longer functional. Bring it into any location or connect with our Customer Experience team, and we will happily repair or exchange it — it’s our lifetime efficacy guarantee. In order to protect the environment and reduce waste, we do not accept returns on previously used functional units. Our commitment is to provide the highest quality 100% natural products in the world. If something isn’t working for you, we want to make it right. Formulations that do not take care of your wellness needs can be refunded with the original receipt. Without receipt, we will happily exchange your item for an alternative blend that better supports your wellness or issue a gift card. Please bring the product and the receipt to your local Saje location for exchange. If you do not live near a Saje store, simply contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or email us, and we will provide you with a prepaid shipping label for your free return. Once the product has been received at our warehouse, we will issue you store credit onto an e-gift card. Please contact our Customer Experience team by phone at 1 (877) ASK-SAJE (1-877-275-7253) or email us for assistance with missing or damaged items.Online Return Policy
In-Store Return Policy
For recent orders bought in store, we can provide your return to your original payment method. For orders bought in store prior to August 23, 2024, we can provide your refund in the form of a gift card or cash, whichever works best for you.Our Diffuser Guarantee
Our Formulation Guarantee
Exchanges
Missing or Damaged Product
